Frequently Asked Questions

Everything you need to know about growing with Windyridge Garden Centre.

How do you ensure plants arrive in good condition?

We use specialized eco-friendly packaging designed to secure the root ball and protect delicate foliage during transit, ensuring your plants arrive healthy and ready to plant.

What are your shipping rates and delivery times?

We offer flat-rate shipping across the country. Standard delivery typically takes 3-5 business days, though we avoid shipping live plants on Fridays to prevent them from sitting in a warehouse over the weekend.

Do you offer a guarantee on your plants?

Yes, we offer a 30-day 'Arrive and Thrive' guarantee. If your plant shows signs of distress within the first month, contact our horticultural team for a replacement or store credit.

Can I return non-plant items like garden tools or decor?

Unused hard goods in their original packaging can be returned within 28 days of purchase. Please note that return shipping costs for non-defective items are the responsibility of the customer.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.

Do you provide advice on how to care for my new plants?

Absolutely! Every plant order includes a digital care guide tailored to that specific species, covering light requirements, watering schedules, and soil preferences.